Privacy Policy
At Cloudvgs, we take the protection of your privacy and personal data very seriously.
Last updated: May 18, 2026
1. Information We Collect
We collect personal information when you register in our control panel, create a support ticket, or place an order. This includes your name, email address, Discord identifier (optional), IP address, and connection metadata. We do not store full credit card data; all payments are securely processed by certified payment gateways (such as Stripe or PayPal).
2. How We Use Your Information
We use your data exclusively to: create and manage your account and servers, process payments and billing, provide personalized technical support, send important notifications regarding network status or renewals, and prevent fraud or abuse on our infrastructure.
3. Data Sharing with Third Parties
Cloudvgs does not sell, rent, or trade your personal information with third parties. We only share strictly necessary data with our payment processors (e.g. Stripe) to verify transactions, or with legal authorities if required by a valid court order to investigate illicit activities.
4. Cookies and Tracking
Our website and control panel use essential technical and session cookies to keep your session active, remember your language preferences, and analyze traffic anonymously to improve user experience.
5. Security and Data Retention
We implement enterprise-grade security measures, including SSL/TLS encryption in transit and secure storage, to protect your information against unauthorized access. We retain your data as long as your account is active; if you choose to close your account, we will delete or anonymize your data in accordance with the retention periods required by tax and accounting laws.
6. User Rights (GDPR)
You have the right to access, rectify, update, or request the deletion of your personal data at any time. To exercise these rights, you can open a ticket in our support panel or contact us directly via our official privacy email.
Para ejercer tus derechos ARCO o consultar sobre el tratamiento de tus datos, puedes abrir un ticket de soporte en cualquier momento.